Refunds and Replacements for Quality-Related Issues

Within 30 days of receipt, we offer either a full refund or a replacement for products affected by verified quality-related issues.

Eligible issues may include, but are not limited to, leakage, defective spray mechanisms, damaged bottles, broken caps, packaging defects, or other manufacturing-related problems that affect the normal use of the product.

To request a refund or replacement, customers must provide clear photos or videos showing the issue. This information allows our support team to verify the condition of the product and process the request efficiently.

Once the issue has been confirmed, we will provide an appropriate solution based on the circumstances, including either a full refund or a replacement product.

Please contact our customer support team as soon as possible after discovering any problem. We will review your request and provide further assistance promptly.

Please note that normal variations in fragrance perception, personal scent preferences, or differences caused by skin chemistry are generally not considered product quality defects.